Shipping policy

Last updated: September, 15, 2026

This Shipping Policy applies to physical products purchased from Sunlit Aesthetic. Service appointments and digital gift cards are not shipped.

Where we ship

At this time, online product orders are available for delivery to eligible street addresses in California. We do not ship to PO boxes. The checkout will confirm whether an address is eligible before payment is completed.

Shipping charges

The checkout displays the shipping charge before you complete the order. The checkout total is the controlling amount if a discount, product exclusion, or other condition affects eligibility.

Processing and delivery estimates

Orders are usually prepared for shipment within 2–4 business days. After shipment, standard delivery usually takes 2–8 business days. Most orders should therefore arrive approximately 4–12 business days after the order is placed. Business days exclude weekends and federal holidays.

These timeframes are estimates. We will provide tracking information when it is available. If we cannot ship within the promised time, we will contact you with the revised timing and your available options, including cancellation and a refund when required.

Brand fulfillment and separate packages

Sunlit may arrange for a product to ship directly from a fulfillment location used by the product's brand. When an order contains products from different brands or fulfillment locations, the items may arrive in separate packages and on different days. Sunlit remains your contact for order support, returns, damaged products, or incorrect products.

You will not be charged more than the shipping amount shown for the order at checkout unless you expressly approve a change.

Address changes and order cancellation

Check the shipping name, address, apartment or unit number, and contact information before placing an order. If you notice an error or want to cancel, contact us immediately at contact@sunlitaesthetic.com or (510) 603-3205 with the order number. We will try to help, but we cannot guarantee a change or cancellation after fulfillment has started.

Additional carrier charges caused by an address entered incorrectly by the customer may be the customer's responsibility where allowed by law. We will not impose an additional charge without explaining it first.

Tracking, delays, and missing packages

Carrier scans and estimated delivery dates may change after shipment. Weather, carrier disruptions, high-volume periods, and address issues can cause delays.

If tracking has not updated for several business days, or a package is marked delivered but cannot be found, contact Sunlit promptly. Include the order number and the best contact information for you. We will review the shipment with the fulfillment partner or carrier and explain the next step.

Damaged, defective, or incorrect products

If a product arrives damaged, defective, or different from what you ordered, follow the reporting window and instructions in our Return Policy. Keep the product, packaging, packing slip, and clear photographs until Sunlit tells you whether they are needed for review.